Carrier Billing

Terms for Carrier Billing

Mobiplex service can be purchased using Direct Carrier Billing (DCB) through Ooredoo Maldives, the leading telecommunications provider in Maldives. By using this payment method, users acknowledge and accept the following terms. These terms must be read and accepted in conjunction with our supporting terms and policies available at Terms And Conditions, as well as Ooredoo terms and conditions for carrier billing and the regulations set by Maldives Communications Authority (CAM).

Subscription Model

• Billing Method: Charges will be deducted from your prepaid card balance or added to your Ooredoo monthly billing account. You will not be charged more than the advertised amount. Ooredoo may recover outstanding charges or adjust billing frequency as per their standard procedures.
• Service Access: Enter your mobile number to access the service. To cancel your subscription, send “STOP” (English) or “إلغاء” (Arabic) via SMS to the designated numbers or contact our support team.
• Account Security: A password/account designation will be assigned upon registration. Users must keep these credentials confidential and secure.
• Unauthorized Use: Notify us immediately of any unauthorized use. The Company is not liable for any damage resulting from failure to comply with security requirements.

Fees

• Pricing Structure: For Ooredoo customers: MVR 4 daily (includes all applicable taxes). Charges are deducted from prepaid balance or added to your monthly bill. No additional charges beyond the advertised rates.
• Automatic Billing: Daily charges apply automatically after subscription confirmation, regardless of service usage. Free trial users will be charged according to the standard rates after the trial period ends. Service auto-renews daily.

Refund Policy

• 60-Day Right of Withdrawal: As per Maldives telecommunications regulations, if you have subscribed for 60 days or less, you have a right of withdrawal without providing a reason and without incurring any penalty.
• How to Request Refund: Notify our customer care team with a clear, unambiguous statement requesting withdrawal. Refund requests are processed according to both our terms and Ooredoo carrier billing policies.
• Contact for Refunds: Email us at support@mobiplex-ae.com or contact CAM consumer support if unsatisfied with carrier response.
• Required Information: Include complete contact details, service name, subscription date, mobile number, and carrier (Ooredoo) in your refund request.
• Processing Time: Acknowledgement will be sent by email within 2 business days. Refunds are processed within 7–10 business days as per CAM regulations.
• Banking Information: Carrier billing users may need to provide banking information to facilitate refund processing through Ooredoo's refund mechanism.

Free Trial Periods and Misuse

Misuse includes, but is not limited to:

• Registering multiple accounts for repeated free trials
• Deactivating/reactivating to extend trials
• Using deceptive means to obtain trials
• Any action against law, morality, or public opinion

Consequences may include blacklisting, suspension, termination, or legal action.

Consumer Rights and CAM Protection

As a consumer in Maldives, you are protected by the Communications Authority of Maldives (CAM) regulations:

• Complaint Process: If unsatisfied with carrier or service provider response, you may escalate complaints directly to CAM after allowing 5 working days for resolution.
• CAM Contact: Email consumer@cam.gov.mv
• Billing Disputes: CAM monitors billing practices and can assist with refund processing when carriers fail to resolve disputes appropriately.
• Service Standards: Ooredoo must comply with CAM service quality standards and consumer protection regulations.

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